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SaaS Replaces Traditional CSR-Based Medical Records Processing Saving 50 Percent
Billing and administrative back-office work for medical insurance providers can be a time-consuming manual process, especially for mid-range service providers. Using a SaaS service provider that offers optical character recognition eliminates manual processes. Outsourcing keeps administrative costs in line and pays patients on time. (2010)
UK Insurance Company's Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases
Changes in technology and the business landscape and new government regulations forced Equity Insurance Group to implement strategic changes to remain competitive. Offshoring to WNS was so successful the parties added gain-sharing in the second contract. (2009)
How to Successfully Manage Multiple IT Suppliers: An Insurance Conglomerate Figures it Out and Enjoys a 20 Percent ROI
Outsourcing to two different suppliers is tricky but doable. But cutting your IT into six different pieces? Sounds like a guarantee for a migraine -- but not for the Alliance Group. It has written an outsourcing policy that insures great benefits, including a return on investment of 20 percent. (2009)
Provider Streamlines Functions for SMB Insurers
Owners of two small insurance companies knew the key to growth was finding cheaper ways to do business. The answer was outsourcing. But in 2005 there were few domestic providers serving the SMB sector since most providers focused on the big ticket buyers. They insured their growth by working with a Chinese supplier. (2008)
How the 'Unknown Unknowns' Forged a Great Relationship
National Life Group was unhappy with its IT supplier. It did not want to alert this supplier it was shopping, so its new supplier had a difficult time pricing the service since it could do no up-front diligence. Both buyer and supplier were surprised at the magnitude of the surprises. But they worked together through the difficult times, laying the basis for a successful future. (2008)
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Compliance: Finance's Bridge to the Enterprise
- Read this paper from Capgemini to learn how leading CFOs view long term compliance hurdles as a bridge to bring their business together, streamline processes and reduce costs via process improvement, shared services and outsourcing. - December 2004
Risky Business: Are You Taking Unnecessary Chances with Your Outsourcing Investment?
- Outsourcing Center conducted a study on risk-mitigation strategies in outsourcing. The study found that many buyers leave themselves wide open to chance. - September 2004
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